Quality excellence is based on the commitment and proactive participation by ALL employees.

• Customer Service – We are committed to exceeding customer expectations by continuously meeting their requirements, understanding their needs and valuing their feedback.
• Quality Products – We are committed to producing products with a “Right From Me” mindset; focusing on preventative action to achieve Zero Defects.
• Employee Involvement – Ensuring that all employees understand how they can contribute to customer satisfaction and continuous improvement through the established quality targets and management commitment.
• Continuous Improvements – As process owners, employees at every level are proactively participating in improvement of their work progress.

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Click to download the Champlain Specialty Metals ISO certification, below.

The personal safety of each employee of Champlain Specialty Metals is and always will be of primary importance to our company. Safety is an overriding responsibility that demands attention from everyone.

SAFETY IS EVERY PERSON'S JOB

It is the responsibility of all of us to create a safe working environment and ensure safe performance in that environment.

THERE WILL BE NO JOB OR OBJECTIVE SO IMPORTANT THAT WE WILL RISK THE SAFETY & HEALTH OF ANY EMPLOYEE TO ACHIEVE IT

Supervisors will support this policy and will be responsible for the safety of employees in their departments, assuring that established safety procedures are observed.

As a condition of employment, all employees will support this policy by working safely and abiding by the established safety rules.

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Champlain Specialty Metals strives to ensure exceptional environmental performance in all its business operations through investment of company resources, employee training and embracing continual improvement. Our senior management considers all environmental issues relevant to its operations and identifies discrete objectives to manage those impacts, while addressing the environmental and sustainability concerns of our customers. These aims will be achieved by:

• Prevention of pollution through consideration and review of environmental Impacts of our products and designs including resource use reduction, process changes, increased efficiency, recycling and reduction in the use of hazardous materials;
• Continual improvement of our business and operational processes which affect the environment; and
• Fulfillment of all company environmental compliance obligations through awareness and vigilance.

All employees have responsibility for policy Implementation by participating and contributing to its success through their actions and suggestions.

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    The sale of the goods described on the Sales Order Acknowledgement is made by Seller to Buyer (both as described on the Order and the Sales Quotation), subject to the following terms and conditions (the Order together with these Sales Contract Terms and Conditions are hereinafter referred to as the “Contract”):

    1.  PRICE.  Unless otherwise expressly provided in the Order, the stated prices do not include duties or sales, use, gross receipts, excise or similar taxes and, the amount of any such present or future taxes or duties or increases therein applicable to the goods covered by this Contract or to the manufacture, production, transportation or sale thereof, shall be added to the price and paid by the Buyer or in lieu thereof, Buyer shall provide Seller with tax-exemption certificates acceptable to the relevant taxing authorities. Unless otherwise expressly provided on the invoice hereof, the prices stated are F.O.B. Seller’s factory.  

    2.  PAYMENT.  Unless otherwise expressly provided on the reverse side hereof, all payments are to be made net 30 days after date of invoice. Seller may at any time require full or partial payment in advance of delivery, or in advance of manufacture, or satisfactory assurances or security from Buyer that invoices will be paid when due if in Seller’s judgment the same at any time becomes necessary. If payment is not made when due, interest at the lower of 1 1/2 % per month or the highest rate permitted by applicable law will be charged thereon and paid by Buyer from the due date thereof until paid. In the event Buyer does not pay within the terms of this Contract, all collection costs incurred by Seller, including attorneys’ fees, will be paid by Buyer. Time and terms of payment are of the essence and if any default therein be made by Buyer or if the financial responsibility of Buyer shall at any time become impaired or unsatisfactory to Seller, Seller shall have the right to terminate this Contract or to defer or to discontinue further shipments hereunder until past due payments are made or satisfactory assurances of Buyer’s financial responsibility are received by Seller (without prejudice, however, to any rights or claims which Seller may have in law or in equity) and such right shall continue irrespective of any prior failure on the part of Seller to exercise such right. Each shipment is to be considered a separate sale.  

    3.  WARRANTY.  IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, SELLER WARRANTS ONLY THAT THE GOODS COVERED HEREBY WILL CONFORM TO THE DESCRIPTION ON THE ORDER, THAT SELLER WILL CONVEY GOOD TITLE THERETO, FREE FROM ANY LIEN OR ENCUMBRANCE, AND THAT THE GOODS WILL BE FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP UNDER NORMAL USE AND SERVICE AND PROVIDED THE GOODS HAVE NOT BEEN REPAIRED, ALTERED OR NEGLECTED AND HAVE BEEN PROPERLY STORED PRIOR TO INSTALLATION. ANY CLAIM ON ACCOUNT OF DEFECTIVE GOODS OR FOR ANY OTHER CAUSE WHATSOEVER WILL CONCLUSIVELY BE DEEMED WAIVED BY BUYER UNLESS WRITTEN NOTICE THEREOF IS GIVEN TO SELLER WITHIN THREE (3) MONTHS OF SHIPMENT OF THE GOODS TO WHICH SUCH CLAIM RELATES. SELLER WILL BE GIVEN REASONABLE OPPORTUNITY TO INVESTIGATE ALL CLAIMS.  

    THERE IS NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.  SELLER WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR SPECIAL DAMAGES FOR ANY BREACH OF WARRANTY OR ANY DAMAGES FOR NEGLIGENCE OR FOR THE COST OF REMOVAL, TRANSPORTATION OR REINSTALLATION OF DEFECTIVE OR REPLACEMENT GOODS. SELLER’S LIABILITY AND BUYER’S EXCLUSIVE REMEDY SHALL BE EXPRESSLY LIMITED TO THE REPAIR OF DEFECTIVE GOODS, OR THE SHIPMENT OF EQUIVALENT GOODS F.O.B. THE SHIPPING POINT INDICATED ON THIS ORDER HEREOF, OR THE REPAYMENT OF THE PURCHASE PRICE OR THE GRANTING OF A REASONABLE ALLOWANCE ON ACCOUNT OF ANY DEFECTS, AS SELLER IN ITS SOLE DISCRETION MAY ELECT.

    4.  DELAYS.  The scheduled dates for shipment of the products are estimated based on current and anticipated manufacturing capabilities and may be quoted as weeks after receipt of order. All delivery dates are estimates only, and Seller shall not be liable for any damages relating to failure to ship the products as of a certain date. Seller shall not be liable for any delay in fulfillment of or failure to fulfill this Contract arising from any factory or labor conditions, fire, failure or delay in Seller’s usual sources of supply by the acts or omissions of Buyer, its agents, subcontractors or material suppliers, or any cause not reasonably within the control of Seller. These events beyond Sellers control include but are not limited to: Failure of Critical Carbon Steel Processing Equipment, Worker shortage(s) and Non-conforming Raw Material supply. In the event of any delay in delivery or failure to manufacture due to a cause beyond Seller’s control, unless otherwise agreed, the time for delivery shall be deemed extended for a period equal to the period of delay.

    5.  TRANSPORTATION AND DELIVERY.  Unless otherwise provided on the invoice hereof, all deliveries of goods are F.O.B. Seller’s factory and Seller assumes no liability for loss or damage to the goods after shipment at Seller’s factory, and risk of loss with respect to the goods passes to Buyer at the said F.O.B. point.  Seller reserves the right to ship and bill 10% more or less in quantity of the products than the quantity specified on the face hereof.

    6.  INSPECTION.  Buyer shall inspect the products immediately on its receipt, and shall within fourteen (14) days after arrival give written notice to Seller of any matter by reason whereof it may allege that the products are not in accordance with the agreement. If Buyer shall fail to give such notice, the products shall be deemed to be in all respects in accordance with the agreement terms. All products made to special specifications are deemed to be inspected and accepted before shipment is made, and may not be canceled.

    7.  CHANGE ORDERS.  No changes or modifications to the Contract shall be binding on Seller or Buyer without the written consent of both Seller and Buyer.

    8.  RETURNS AND BACKCHARGES.  Goods delivered hereunder may not be returned by Buyer without the prior written approval of Seller.  No back charges for repairs, corrections or changes in construction of the product shall be made by Buyer without the prior written approval of Seller.

    9.  TECHNICAL ADVICE.  Technical advice and specifications regarding the goods sold hereunder solicited from Seller shall be used by Buyer at its own risk.  SELLER DISCLAIMS ALL LIABILITY FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES SUFFERED AS THE RESULT OF THE USE OF SUCH TECHNICAL ADVICE OR SPECIFICATIONS. BUYER IS RESPONSIBLE FOR PERFORMING ANY TESTING NEEDED TO ENSURE WIRE IS APPROPRIATE FOR AN APPLICATION. 

    10.  CANCELLATION.  This contract is not subject to cancellation by the Buyer except with Seller’s prior written agreement and after full payment by Buyer of Seller’s cancellation charges which shall be equal to all amounts incurred by Seller for materials, labor and overhead in respect of the canceled goods plus reasonable contract profits.  

    11.  INDEMNITY.  Buyer shall indemnify and hold the Seller harmless from and against any and all claims, demands, liabilities, costs and expenses (including attorneys’ fees) that Seller may incur because of any action brought by a third party:  (i) any claims related to infringement or alleged infringement of the rights of any third party based on products made by Seller in accordance with Buyer’s instructions, designs and drawings, or incorporation of Seller’s products in Buyer’s products except to the extent that such claims are based exclusively on Seller’s products not designed in accordance with Buyer’s instructions, designs and drawings; and (ii) any claims related to express or implied warranties as to Seller’s products, except to the extent such claims arise out of a breach by Seller of the warranties set forth in the Contract.

    12.  MISCELLANEOUS.  
    (a)    The waiver by Seller of any term, provision or condition hereunder shall not be construed to be a waiver of any other terms, provisions or conditions hereof, nor shall such waiver be deemed a waiver of a subsequent breach of the same term, condition or provision.  
    (b)    This Contract and all questions of validity, interpretation, performance and nonperformance shall be governed by the laws of the State of Michigan without reference to its principles of conflict of laws.  
    (c)    Buyer is hereby notified of Seller’s objection to any of Buyer’s terms inconsistent herewith and to any additional terms proposed by Buyer in accepting this Contract and such inconsistent or additional terms shall not become a part of this Contract unless expressly accepted in writing by Seller. Neither Seller’s subsequent lack of objection to any such terms, nor the delivery of goods, shall constitute an agreement by Seller to any such terms.
    (d)    This Contract supersedes all prior negotiations and understandings of the parties and contains the complete and final agreement between Seller and Buyer concerning the subject matter hereof and no other agreement in any way modifying any of the said terms and conditions will be binding upon Seller unless made in a writing specifically referring to this Contract and signed by Seller.

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Introduction:

This Supplier Code of Conduct, while not all inclusive, is established to serve as a guideline of expectations, highlighting some key laws and regulations, as well as outlining requirements that Champlain expects its suppliers to meet.  Suppliers must take reasonable measures to ensure that their suppliers and sub-contractors act in accordance with this Supplier Code of Conduct.

Compliance with Applicable Laws, Regulations and Practices:

Suppliers are required to act in accordance with all applicable federal, state and local laws and regulations.  Where applicable, suppliers must comply with all relevant international laws.

Legal, Regulatory, Workplace and Human Rights

• Respect and Dignity
  We expect our suppliers to promote a safe, respectful and productive workplace by establishing and maintaining fair employment practices, including complying with laws that prohibit harassment.
• Voluntary Employment
  Suppliers must ensure that no forced labor, including bonded, indentured and involuntary prison labor is used.  Only voluntary employment may be utilized and workers must be allowed to terminate the employment at any time upon reasonable notice.
• Child Labor
  Suppliers and their subcontractors are to ensure that child labor is not used in the performance of work.  The term “child” refers to any person under the minimum legal age for employment where the work is performed
• Working Hours, Conditions and Wages and Benefits
  Suppliers must comply with all applicable laws governing the number of maximum work hours, vacation time, leave periods and holidays.  Suppliers’ employees shall not work beyond the maximum working hour permitted by applicable law.  Suppliers will compensate for overtime hours in accordance with applicable laws.  Suppliers Must comply with all applicable laws regarding working conditions, including worker health and safety, sanitation, fire safety, risk protection and electrical, mechanical and structural safety by implementing an employee safety management system.  Suppliers must provide compensation, including regular wages and overtime hours, and legally mandated benefits, in accordance with all applicable laws and standards.  Suppliers must maintain a safe and healthful workplace for their employees free of illegal drugs or controlled substances.
• Commitment to Freedom of Association
  Champlain requires that its suppliers recognize and respect the rights of employees to freely associate, organize, and collectively bargain in accordance with all applicable laws.  Additionally, Champlain encourages its suppliers to establish open communication and direct engagement between employees and management as a means by which to support positive employee relations.
• Non-Discrimination
  All conditions of employment must be based on an individual’s ability to do the job, not on the basis of personal characteristics or beliefs.  Suppliers must not discriminate in hiring and employment practices based upon race, color, gender, gender identity or express, religion, age, nationality, sexual orientation, social or ethnic origin, disability, pregnancy, political affiliation, veteran status, union membership or marital status.
• Employee Health and Product Safety
  Suppliers must protect the health, safety and welfare of those who may be affected by their activities by complying with all applicable environmental health and safety laws, regulations and directives.  Suppliers must also insure their contribution to product safety.

Conflict Minerals

We expect our suppliers to acknowledge that Champlain is subject to Section 1502 of the Dodd-Frank Wall Street Reform and Consumer Protection Act (the “Act”) and the implementing rule promulgated by the U.S. Securities and Exchange Commission (SEC) which will require reporting related to tin, tantalum, tungsten and gold (the “Conflict Minerals”) contained in products.

Confidential/Proprietary

Suppliers should safeguard all sensitive information, including proprietary and confidential information disclosed by Champlain, physical property or personal data of Champlain and its employees and customers which is in their care or possession, and use any such information only for the business purposed for which it was provided.

Financial Responsibility/Accurate Records

We expect our suppliers to accurately record, maintain, and report business documentation, including but not limited to, financial accounts, quality reports, time records, expense reports, resumes and submissions to Champlain.

Environmental Responsibility

Suppliers must make every effort to protect the environment and must comply with all applicable laws and regulations.  Champlain encourages all of its suppliers to consider registration to the international environmental standards, ISO-14001.

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Unparalleled Quality in Slit, Shaved, Hardened, Tempered, and Polished material.

At Champlain Specialty Metals, we specialize in thin gauges, narrow widths, large and small volume orders, on-time delivery, and superior service. We want to be your partner for on-time delivery, fast turnarounds, and an exceptional commitment to superior service.

We excel in tailoring our services to your unique needs by offering flexibility and attention to detail that larger suppliers simply cannot match.

With Champlain Sepcialty Metals you will get:
Quality

We understand the role precision plays in your applications. Our technology and skilled employees process all products with meticulous accuracy, ensuring your specifications are met.

Service Excellence on Small or Large Orders

We pride ourselves on servicing our customers with outstanding partnership experience. We assist you with every step and will address inquiries promptly and to your satisfaction on orders large or small. We understand that no matter the size of the order it is important to you and that makes it important to us.

Superior Turnaround Time

Time is important. Our streamlined processes and workflows enable us to provide quick turnarounds with superior quality. Need a fast turnaround on slitting, shaving, or polishing, consider it done. Contact us with any of your urgent requests and we will get the job done.

Dependable On-Time Delivery

Delays are costly and disruptive. We have a dedicated commitment to on-time delivery. Champlain Specialty Metals can be relied on to keep your projects on time. Understanding a delay on our end can cause a ripple effect in your operations, we have processes established to manage product flow through our facility for effective production and commitments.

Partnership Approach

We succeed together. We strive to be partners by helping your company achieve your business goals. Champlain Specialty Metals will collaborate, communicate, and problem solve with you to provide innovative solutions for your needs. Trust Champlain Specialty Metals to be your proven source for your slitting, shaving, hardening, and polishing steel needs. Our solutions will combine precision, reliability, quality, and superior service.  Experience the Champlain Specialty Metals difference.  

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PRIVACY POLICY

1.1 What is your personal data? 

Personal data is information that can identify you as an individual. Champlain Specialty Metals Inc. does not sell products through this website to businesses. When you submit an enquiry via our website, we ask you for your name, contact telephone number, ship to address, and email address.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also contact you after your enquiry in order to follow up on your interest and ensure that we have answered your questions to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

1.2 How we process your personal data

Champlain Specialty Metals Inc. complies with mandates to keep your personal data up to date; by storing and destroying it securely; by not collecting or retaining more data than is necessary; by protecting your personal data from loss, misuse, unauthorized access, and disclosure; and by ensuring that we take appropriate action to protect your personal data. We use your personal data to:

1. Deliver the products and services that individuals have requested.

2. Inform you of products or services we offer.

3. Sell, process, and deliver our product or service orders.

4. Comply with our legal obligations, including compliance with court orders or defend you and/or Champlain Specialty Metals Inc. in court if necessary.

5. Carry out a task in the public interest, such as a request for national security purposes.

Champlain Specialty Metals Inc. may transfer your personal data to the United States Government authorities if requested by them.

1.3 Legal basis for processing personal data under general data protection regulation (GDPR)

If you reside in the European Economic Area (EEA), Champlain Specialty Metals Inc.’s legal basis for collecting and using the personal data described in this Privacy Policy depends on the personal data we collect and the specific context in which we collect it. Champlain Specialty Metals Inc. may process your personal data because:

1. We need to perform a contract with you.

2. You have given us permission to do so.

3. The processing is in our legitimate interests due to your status as a customer of Champlain Specialty Metals Inc. or of contacting you to market Champlain Specialty Metals Inc.’s products and it’s not overridden by your rights.

4. To comply with the law.

1.4 Sharing your personal data

Your personal data will be treated as strictly confidential and we will only share it with Champlain Specialty Metals Inc. employees. We will share your personal data with other third parties outside of Champlain Specialty Metals Inc. only if you give us permission.

1.5 How long we keep your personal data

We only keep your personal data for as long as it is needed from a business perspective or where accounting, employment, and legal commitments dictate.

1.6 Data protection rights under general data protection regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have the following data protection rights:

1. The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your personal data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

2. The right of rectification. You have the right to have your personal data rectified if that personal data is inaccurate or incomplete.

3. The right to object. You have the right to object to our processing of your personal data, including the right to object to any processing related to direct marketing.

4. The right of restriction. You have the right to request that we restrict the processing of your personal data.

5. The right to data portability. You have the right to be provided with a copy of the personal data we have on you in a structured, machine-readable and commonly used format.

6. The right to withdraw consent. You also have the right to withdraw your consent at any time where Champlain Specialty Metals Inc. relied on your consent to process your personal data.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

1.7 Further use of your data

If we want to use your personal data for any other reason or in any other capacity, Champlain Specialty Metals Inc. will first contact you with an updated notice.

1.8 Contact Details

To exercise your rights under this notice, or for any questions, please contact Champlain Specialty Metals Inc. at sales@champmetals.com or 1-800-253-2434.

Safety Policy

Quality Policy

Champlain Specialty Metals ISO Certfication

Value Statement

Capabilities Brochure

Environmental Policy

Customer Terms and Conditions

Supplier Code of Conduct

Privacy Policy